1. Agreement to Terms
By accessing our website www.catalyyst-growth.info or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
2. Services Description
Echo Digital Architects LLC provides digital infrastructure consulting, custom software development, platform engineering, and related technology services. Specific services, deliverables, timelines, and pricing are defined in individual project proposals and service agreements.
3. Project Engagement
Proposals and Contracts: All projects begin with a detailed proposal outlining scope, timeline, deliverables, and pricing. A signed service agreement is required before work commences.
Discovery Phase: Most projects include an initial discovery phase to assess requirements and define technical specifications. This phase must be completed before development begins.
Client Responsibilities: Clients must provide:
- Timely access to necessary systems, data, and personnel
- Clear feedback and approval at designated project milestones
- Required content, assets, and documentation
- Prompt payment according to agreed schedule
4. Payment Terms
Deposits: Custom development projects require a 50% deposit before work begins. The deposit is non-refundable once development commences.
Payment Schedule: Remaining balances are due according to milestones defined in the service agreement, typically in 25% increments. Final payment is due before project delivery.
Late Payments: Invoices are due within 15 days. Late payments incur a 1.5% monthly interest charge. We reserve the right to suspend work on accounts more than 30 days overdue.
Payment Methods: We accept wire transfer, ACH, and major credit cards. Credit card payments incur a 3% processing fee.
5. Intellectual Property
Client IP: Upon full payment, clients receive ownership of custom code and deliverables created specifically for their project.
Pre-existing IP: We retain ownership of pre-existing frameworks, libraries, and proprietary tools used in project development. Clients receive a license to use these components as part of their delivered system.
Open Source: Projects may incorporate open-source software subject to their respective licenses. We will disclose all open-source dependencies.
6. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives project completion for a period of 3 years.
7. Warranties and Disclaimers
Professional Standards: We warrant that services will be performed in a professional manner consistent with industry standards.
Bug Fixes: We provide 30 days of post-launch support to address bugs and issues related to delivered functionality. This does not include new features or changes to original specifications.
No Guarantees: We do not guarantee specific business outcomes, performance metrics, or return on investment. Digital systems depend on many factors outside our control.
Disclaimer: Except as expressly stated, services are provided "as is" without warranty of any kind, either express or implied.
8. Limitation of Liability
Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.
9. Termination
Client Termination: Clients may terminate projects with 30 days written notice. Clients are responsible for payment for all work completed through the termination date plus any non-cancellable expenses. Deposits are non-refundable.
Our Termination: We may terminate projects if client fails to meet payment obligations, provide required cooperation, or violates these terms.
10. Change Requests
Changes to project scope after approval require a written change order. Additional work is billed at our standard hourly rate unless otherwise agreed. Significant changes may require revised timelines and budgets.
11. Third-Party Services
Projects may involve third-party services (hosting, APIs, software licenses). Clients are responsible for direct costs of these services and must comply with their terms of service.
12. Indemnification
Clients agree to indemnify and hold us harmless from claims arising from: (a) content or data provided by the client, (b) client's use of delivered systems, (c) violations of third-party rights by client materials.
13. Dispute Resolution
Governing Law: These terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions.
Arbitration: Disputes shall be resolved through binding arbitration in San Francisco, CA under the rules of the American Arbitration Association. The prevailing party is entitled to recovery of reasonable legal fees.
14. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, or technical failures.
15. Entire Agreement
These Terms of Service, together with any signed service agreement, constitute the entire agreement between parties and supersede all prior understandings.
16. Modifications
We reserve the right to modify these terms at any time. Changes apply to new projects and, where applicable, ongoing projects with 30 days notice.
17. Contact
Questions about these Terms of Service should be directed to:
Echo Digital Architects LLC
548 Market Street, #51234, San Francisco, CA 94104
Email: legal@catalyyst-growth.info
Phone: (415) 712-8900